Customer focus is not just a term we like to use—we live and breathe it. Not every order is so simple that it can be placed via catalog, telephone, online shop, or chat. Whenever complex decisions need to be made or special laws and guidelines need to be observed, the help of an experienced specialist may be desired or required. You can rely on our sales representatives, who will visit your company by appointment and work with you to find the optimal solution for your business. If necessary, we also bring in specialists. These can be suppliers, civil engineers, external consultants, or installation service providers. All of this is free of charge for our customers.

Our sales representative will take note of your wishes and requirements, discuss possible alternatives, take measurements on site if necessary, and prepare an individual quote for you. If an item you need is not included in our overall range, our procurement service will take care of obtaining the item for you as quickly as possible. Our goal is to offer you the best possible service from a single source. Are you interested in an e-business solution? No problem—our sales representatives are also available to provide you with advice and assistance in this area.

However, our commitment to your company does not end with your order; we also provide support beyond the delivery of the goods. For larger projects, UDO BÄR's field service team can also take on project management tasks and coordinate activities on site or conduct acceptance meetings with the site manager on your behalf. And if a complaint arises that cannot be resolved over the phone, our field service staff will be happy to visit you to clarify the details.